Source folder: Q&As
Source workbook: Full_Q&A_EasyDNA.xlsx
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Questions and answers imported from the source spreadsheet.
Question: “I need a paternity test, but cannot get a sample from the alleged father. Can you help?”
Answer:
It is possible for a relative to be tested if the alleged father refuses. We can, for example, carry out a DNA sibling test or a DNA test between grandparents and grandchildren. If the mother is willing to be tested as well, the results are likely to be much more conclusive.
Question: “Can you test some hair for DNA?”
Answer:
Yes, hair DNA testing is possible, but only if the follicle, or root, is still attached and if the hair is not too old. The best results are from hair freshly pulled from the head with the follicle still attached. We prefer at least five hairs in order to maximise our chances of getting a complete DNA profile. Old hair does not give good results unless you request the advanced DNA forensics option. The quality of the results increases with increasing freshness.
Question: “From what samples is it possible to extract DNA?”
Answer:
Our standard sample is a buccal swab. Once rubbed inside the mouth, the swab will contain saliva and skin cells. easyDNA can also test non-standard samples such as semen, blood, hair and nails. We test DNA taken from items that a subject has been in contact with, such as a handkerchief or tissue, condom, bedding, cigarette butts and chewing gum. Our DNA forensic testing web page offers a price list and a list of non-standard samples we can test.
Question: “What does a DNA paternity test result look like? How can I interpret the result?”
Answer:
Our DNA test results section offers you some examples of what to expect in your DNA paternity test report. Furthermore, we have given you comprehensive information on the interpretation of results.
Question: “Is there any difference between a maternity test and a paternity test?”
Answer:
Maternity testing and paternity testing are the same with regard to how the test is carried out. The only difference is in the labelling: ‘Alleged Mother’ rather than ‘Alleged Father’, as well as the aims: one test is essentially proof of maternity, whilst the other is proof of paternity.
Question: “What is the Chain of Custody procedure?”
Answer:
“Chain of Custody” refers to the sequence of chronological procedures carried out to ensure the identity of the DNA samples being tested. These samples have to be strictly guarded throughout the entire process to ensure they are not tampered with or mixed up with other samples. Refer to our Chain of Custody definition.
Question: “Can my DNA test be used in court?”
Answer:
Not unless you have ordered a court-admissible or legal DNA test. A legal test is different to a home test in that it involves a third-party person appointed to collect the samples and verify the identity of the test participants. People being sampled for the test must provide proof of identity. The samples then have to be transported securely to an accredited laboratory for testing. A standard home test is only for ‘curiosity’ or ‘peace of mind’, the results have no legal standing.
Question: “Do I need to include the mother's sample for a paternity test?”
Answer:
Although the mother’s DNA will help to strengthen the results, the type of test carried out by easyDNA is sufficiently accurate not to require the mother’s sample to be included. Without the mother’s sample, the probability of inclusion of paternity is at least 99.9% (in cases where the tested alleged father is the biological father). With the mother’s sample, this percentage goes up to 99.99% or higher
Question: “How accurate is the paternity test?”
Answer:
The easyDNA test offers results that are 99.99% accurate. This is based on 16 different DNA markers and is 100 times more accurate than a court would require as proof of whether or not a particular person was or was not the father of a child.
Question: “How does a paternity test work?”
Answer:
A paternity test compares the DNA profile of the two individuals. A child’s DNA is inherited from the mother and the father, and a comparison of the DNA of the child with that of the alleged father can determine whether that person is the biological father or not. We supply a DNA testing kit along with instructions on how to use it (our DNA Sample Collection Guide). The guide is included with the kit, and is also published on our website. Once the samples have been returned to our laboratory, the tests are carried out and the results sent back to you.
Question: “What is the turnaround time for your results?”
Answer:
You should expect to receive your DNA test results within 5-7 working days after we receive the samples. Paternity test results can be expedited if you select the express DNA testing option. With this service, you will get your results in 3-4 working days as opposed to getting them in the standard 5-7. You should expect to receive your DNA test results within 5-7 working days after we receive the samples. Paternity test results can be expedited if you select the express DNA testing option. With this service, you will get your results in 3-4 working days as opposed to getting them in the standard 5-7.
Question: “How Accurate Is mitochondrial DNA Testing?”
Answer:
mtDNA testing is highly accurate for tracing maternal lineage and confirming biological relationships along the female line. The precision of our testing methods ensures reliable results.
Question: “What Does a mtDNA Test Tell You?”
Answer:
A mtDNA test reveals information about your maternal ancestry, including potential connections with distant relatives who share a common ancestor on your maternal line.
Question: “What Is mtDNA?”
Answer:
mtDNA refers to the DNA from the mitochondrial, which is passed from mother to child. It’s used in genetic testing to trace maternal lineage and identify female relatives.
Question: “Can Men Participate in mtDNA Tests?”
Answer:
Men can indirectly participate in mtDNA tests if they’re interested in determining their maternal relatives. They’d need to ask a close biological female relative, mother, sister, maternal aunt, or maternal grandmother to contribute a sample for comparison testing with his potential paternal relative or ancestor. Male lineage tests are available to identify paternal connections.
Question: “How Accurate Is Y-Chromosome DNA Testing?”
Answer:
Y-chromosome DNA testing is highly accurate for tracing paternal lineage and confirming biological relationships along the male line. The precision of our testing methods ensures reliable results.
Question: “What Does a Y-DNA Test Tell You?”
Answer:
A Y-DNA test reveals information about your paternal ancestry, including potential connections with distant relatives who share a common ancestor on your direct male line.
Question: “Is Y-DNA Testing Worth It?”
Answer:
Y-DNA testing is invaluable for anyone interested in tracing their paternal lineage, confirming paternity, or gaining insights into their genetic heritage.
Question: “What Is a Marker or STR?”
Answer:
Markers, or Short Tandem Repeats (STRs), are specific sequences on the Y chromosome that are analyzed in Y-DNA testing to determine genetic relationships.
Question: “Can Women Participate in Y-DNA Tests?”
Answer:
Women can indirectly participate in Y-DNA tests if they’re interested in determining their paternal relatives. They’d need to ask a close biological male relative — father, brother, paternal uncle, or paternal grandfather — to contribute a sample for comparison testing with her potential paternal relative or ancestor. Female lineage tests are available to identify maternal connections.
Question: “How Accurate Is a Maternity DNA Test?”
Answer:
We guarantee the accuracy of every test run at our lab. In fact, when your sample arrives at our facility, we separate the samples into 2 batches, and run each test twice to ensure the results match perfectly. If the mother is determined to be the true biological mother, the results will likely show a Confidence of Maternity of over 99.999999%. NOTE: No relationship test can ever have a confidence level of 100% because there is always an extremely small chance (<0.000001%) that the genetic markers match by random coincidence.
Question: “Can a Maternity DNA Test be Used for Immigration?”
Answer:
Yes, a maternity DNA test can be used for immigration to the United States. Once you have the necessary forms from USCIS, give us a call. A EDL immigration expert will set up a sample collection appointment for the petitioner in the US at a convenient time and place. The embassy or consulate in the foreign country takes care of DNA collection for the beneficiary (tested party outside of the US). Once testing is complete, EDL ships the results directly to the requesting immigration office.
Question: “What Type of Sample Is Collected in a Legal Maternity Test?”
Answer:
For legally-admissible testing, you will need a third-party sample collector to witness the DNA-collection appointment on your behalf at an approved facility near you. At this appointment (or separate appointments upon request), the tested parties will provide a DNA sample via cheek swab.
Question: “Can I Use Results From a Private Home Maternity Test in Court?”
Answer:
Results from at-home maternity DNA tests cannot be used as proof of a biological relationship for legal reasons such as child support, custody, Social Security, etc. At-home results cannot be used because the DNA sample is collected by the test participants themselves. This means chain-of-custody protocol cannot be followed, and the identities of tested parties cannot be independently verified.
Question: “Can you use results from at-home paternity tests for legal reasons?”
Answer:
Results from a home paternity test cannot be used as proof of paternity for legal reasons such as child support, custody, Social Security, etc. At-home results cannot be used because the DNA sample is collected by the test participants themselves. This means chain-of-custody protocol cannot be followed, and identities of the tested parties cannot be independently verified.
Question: “Are results for an at-home paternity test just as accurate as for a legal one?”
Answer:
Yes, results for a home paternity test are just as accurate as they are for a legal paternity test. In fact, once DNA samples arrive at the lab, the process for testing is exactly the same for a home test as it is for a legal one. You can be certain your results for a home paternity test are accurate for the samples we are provided, but remember, the results are just for peace of mind and personal knowledge only.
Question: “What if the cheek swabs seem too wet to put in the paper sample envelopes?”
Answer:
Cheek-swab samples are not the same as saliva samples, so we recommend that customers swab for a full 30 seconds per swab while ensuring they avoid the saliva-rich gum areas. If samples seem “too wet” once swabbing is complete, just wave the swab in the air for 1-2 minutes before placing it in the paper sample envelope.
Question: “Do names appear on the at-home paternity test report?”
Answer:
Yes, all names will appear on reports. If you do not want a name to appear on the report, you may simply write Child 1 & AF or Anonymous. The lab will print what's written on the sample collection envelope.
Question: “What types of samples do you accept for home paternity testing?”
Answer:
Cheek swab samples are the industry standard for an at-home paternity test. Cheek swabs make DNA extraction by our laboratory’s robotic systems easy, which is one way to keep costs lower for our customers. In certain scenarios, you can also opt to submit a “Non-Standard” sample, such as a fingernail clipping, ear wax on swabs, hair with roots, and more. If you have any questions regarding sample viability, call us directly to talk to one of our experts.
Question: “Where do we go to get DNA collected for legal DNA paternity testing?”
Answer:
With a legal paternity test, DNA is collected at a locally approved collection centre in your area, such as your Family Doctor, Nurse, Lawyer, or Priest.
Question: “Does getting a legal paternity test change the birth certificate?”
Answer:
While obtaining a legal paternity test does not automatically alter the birth certificate, the legal proof of paternity provided by this test can be utilised to request a modification through the Department of Vital Records or the relevant entity in your jurisdiction.
Question: “Do all courts accept results from a legal paternity test?”
Answer:
Not all courts are required to accept the results of a legal paternity test. Whether or not a report is accepted as proof of paternity depends on the discretion of each individual judge. However, when a court does acknowledge DNA test results as evidence of paternity, it must be a legal DNA test rather than an at-home paternity test.
Question: “Does the mother need to be included in a legal paternity test?”
Answer:
In most cases, a mother’s DNA is not required to obtain conclusive results for a paternity test. However, there are instances when her DNA can be helpful in strengthening the results, prompting the lab to pause testing and request a sample from the mother. It’s advisable for the mother to provide her sample but she is not required to do so unless court-ordered.
Question: “How many days will it take to receive the results?”
Answer:
For paternity and most relationship analyses, results are typically available within 5 to 7 working days from the date the laboratory receives all samples. Some extended relationship analyses may take slightly longer depending on the complexity of the case.
Question: “What is STR analysis?”
Answer:
STR (Short Tandem Repeat) analysis is a method used to compare specific regions of DNA that vary highly between individuals. These regions are known as genetic markers. By analysing these markers, the lab can determine the likelihood of a biological relationship, such as paternity, siblingship, or grandparentage.
Question: “Why test the mother in a paternity test?”
Answer:
While testing the mother is not essential, including her sample can improve the accuracy and conclusiveness of the results. It helps the laboratory eliminate the mother’s genetic contribution when comparing the child’s DNA to the alleged father’s, reducing the chance of inconclusive results.
Question: “What is the difference between a home test and a legal test?”
Answer:
A home test is for peace of mind only and allows you to collect the samples privately. In contrast, a legal test follows strict chain of custody procedures, with samples collected and witnessed by an independent professional. Legal tests can be used in court or for official matters such as immigration or child custody.
Question: “Is the testing kit only for one child, one father, or can I do one child, two father testing?”
Answer:
Yes, it’s possible to test one child with two alleged fathers. Both men can be tested at the same time using a single test, though an additional fee is usually required to include the second alleged father.
Question: “How much is it to find out if I’m the father of a child?”
Answer:
Prices for paternity testing vary depending on the provider and whether you are selecting a home test or a legal test. It’s best to refer to the pricing section of the website or contact customer service for an accurate quote.
Question: “How long does it take to get my Paternity Results?”
Answer:
Paternity analysis results are typically ready within 3 to 5 working days after the laboratory receives all the necessary samples. Some providers may offer express options for a faster turnaround.
Question: “Do I get a full analysis of the sibling test with the markers by email or a yes/no answer?”
Answer:
Yes, you will receive a full report by email that includes the DNA markers analysed and the probability of relationship. The report is designed to help you understand the findings, rather than just providing a simple yes/no result.
Question: “Can you do a Grandparentage Test with just one grandparent?”
Answer:
Testing with just one grandparent is possible, but the results may be less conclusive. For stronger results, it’s recommended to include both grandparents or additional family members, such as the mother or another known relative.
Question: “Can you help me understand my relationship results?”
Answer:
Yes, if you’re unsure about the interpretation of your report, you can reach out to the customer service team for further clarification and guidance via email.
Question: "How much does the dog parentage test cost?"
Answer:
Pricing depends on your location. Just visit our website, select the Dog Parentage Test, and your local price will be shown. Any add-ons, for additional dogs or puppies, will also appear during checkout.
Question: "Can I do a mouth swab for myself and my daughter, but only provide a hair sample of the mother?"
Answer:
Yes, that’s possible through our Forensic DNA Testing service, which allows for non-standard samples like hair. However, the mother must still provide written consent for testing and sign the required documentation, even if she is not providing a cheek swab. Please contact us in advance so we can assess the hair sample and guide you through the correct process.
Question: "What samples are required from me and my son for a paternity test?"
Answer:
A standard DNA paternity test usually requires cheek (buccal) swabs from both the child and the alleged father.
Question: "Do I get an email confirmation after I make a payment?"
Answer:
Yes. After placing your order and payment is received, you’ll get a confirmation email. Once your sample arrives at our lab, you’ll also receive an update via email.
Question: "Can you do a test between one person in Canada and one in South Africa, and how much does it cost?"
Answer:
Yes, you can test participants in different countries. Prices vary depending on the test and location. To get accurate pricing, please select the test on our site and choose the appropriate shipping region.
Question: "When will I receive my order confirmation and tracking number?"
Answer:
You’ll receive an email confirmation once your order is placed. A tracking number for your kit may follow depending on your shipping method, let us know your order details if you haven’t received it yet.
Question: "Do you offer any discounts or coupon codes?"
Answer:
We offer discount coupons to 2nd-time buyers or a family and friends offer on Intolerance and most of the Health testing.
Question: "If I don’t purchase express results, how many days will it take?"
Answer:
Standard results typically arrive within 5 - 7 working days after the lab receives your samples.
Question: "Can I buy a kit from the US and have it shipped to Kenya?"
Answer:
Yes, we ship kits internationally. You can select your country during checkout to view cost and shipping options.
Question: "Do you offer discreet options for blood draws during pregnancy?"
Answer:
We use standard collection procedures and don’t promote discretion specifically. For prenatal tests, blood draws must be performed by a healthcare professional due to safety and accuracy requirements.
Question: "How much does DNA testing on cremated ashes cost?"
Answer:
We don’t list pricing for cremation samples publicly. Please contact our support team for specific guidance and pricing.
Question: "Is an appointment needed at a third party location for a legal test?"
Answer:
Yes, legal tests require a third-party collector and verification as part of a strict chain-of-custody protocol.
Question: "Can I use hair samples instead of a mouth swab to test if my sister and I are full or half siblings?"
Answer:
Cheek swabs are the standard sample type for sibling testing, as they provide the best DNA quality. However, if one person cannot provide a swab, a hair sample may be accepted under our forensic testing service—as long as the root is attached. The sample will need to be assessed for suitability, and additional charges may apply. All participants must still provide written consent for testing.
Question: "For a legal DNA profile, do I need to go somewhere to get swabbed?"
Answer:
Yes, legal tests require a third-party collector to handle sample collection and identification to maintain a valid chain of custody.
Question: "Can I send in two items, like a spoon and Kleenex, for the test in case one doesn’t work?"
Answer:
Yes, we can test unusual items such as a spoon or Kleenex through our forensic DNA service. You’re welcome to send more than one item, and the lab will assess which has the best chance of producing a viable DNA profile. Please note that not all items are suitable, and success isn’t guaranteed. Extra charges may apply, and consent is still required from the individual whose DNA is being tested.
Question: "When you receive a test, does the package have "Easy-DNA" on the outside?"
Answer:
Our kits are designed to be discreet. The packaging typically does not display branding or reference to DNA testing.
Question: "How can I partner with your lab to become an authorized sample test provider for my legally exempt religious non-profit?"
Answer:
Please contact our partnership team via our website to discuss becoming an authorized sample collection provider.
Question: "I purchased a DNA test with two different addresses (for me and my son). Can you confirm they will be sent to both addresses?
Answer:
Yes. If you selected multiple kit shipping addresses during checkout, both kits will be sent accordingly.
Question: "Is this a legitimate site, or do you just take people's money?"
Answer:
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Question: "Hello, I’ve been waiting for paternity results for 2 weeks. When will I receive them?"
Answer:
Results normally arrive within 3–5 working days after lab receipt. For express service, it’s 3–4 working days. Please share your order details so we can track your case.
Question: "Do you offer a DNA test for divorce cases that can be used in court?"
Answer:
Yes, we offer legally admissible DNA testing following chain-of-custody protocols suitable for use in legal proceedings.
Question: "What do I need to do to receive the raw data in addition to the reports if I purchase the DNA Diet and Healthy Weight Test?"
Answer:
Raw data is not included as part of this service. Only the final report is provided. If you have specific data needs, please contact our team before placing your order.
Question: "What should I do if I get an error when checking out for Sperm Detection?"
Answer:
Please send us a screenshot or error message, and we’ll assist you or manually process your order if needed.
Question: "What is the status of the samples I sent in a couple of weeks ago?"
Answer:
Just share your case number here, and we’ll confirm if your sample has been received and where it is in the testing process.
Question: "What is the likelihood of a home DNA test coming back 99.9999999% accurate if only I and the baby took the test?"
Answer:
Standard accuracy is 99.99% when the tested man is the biological father, and 100% exclusion. Results above this aren’t standard.
Question: "What do the results I received today mean, and could you help me understand them?"
Answer:
Absolutely! Feel free to upload or copy part of your report here, and we’ll walk you through the terminology and findings.
Question: "Why do both partners need to consent for semen detection?"
Answer:
Semen detection requires legal compliance, consent and ID from all relevant individuals are mandatory under the Human Tissue Act.
Question: "What documentation is required to be filled out one the test kit is received? Who receives the results via email?"
Answer:
Kits include personal details and consent forms to be filled out. Test results are emailed to the nominated contact or client—hard copies can be requested for a fee
Question: "Do you share the results with both parties?"
Answer:
Results are sent directly to the nominated person designated at the time of testing. Confidentiality is maintained unless you request otherwise.
Question: "How can a discreet paternity test be done on the potential father of an unborn baby?"
Answer:
Our non-invasive prenatal paternity test is discreet and accurate, using maternal blood and paternal cheek swab. Samples are handled securely and delivered with confidentiality.
Question: "How can my sister and I, both female, determine if we have the same parents?"
Answer:
A siblingship DNA test can determine if you share both parents. Including a parent’s sample strengthens accuracy, but it’s optional.
Question: "How can a DNA sample be collected from someone who has died?"
Answer:
If the individual died recently (within a week), we may collect hair with roots or nail clippings.
Question: "Could two daughters, from differenct mothers, determine if they have the same father?"
Answer:
Yes, this can be done using either a paternity test (if the alleged father is available) or a full sibling test (if he is not). The sibling test can assess the likelihood of a shared biological father. Please contact us so we can advise on the best sample setup for your case.
Question: "Do you do international paternity tests with chain of custody?"
Answer:
Yes, we offer court-admissible international testing with full chain-of-custody, identification, and proper documentation.
Question: "I would like to ask which process should i choose for paternity test if the other party is overseas?"
Answer:
You can order a test kit for both participants, regardless of location. Select “home” or “legal” test as needed, and select international shipping, and we’ll handle international shipping to either location. Costs do appy, please see costs when checking-out your test online.
Question: "Is there a difference between the "Legal" paternity test and "Canadian Immigration" paternity test?"
Answer:
A “Legal” test is court-admissible under general standards. Canadian Immigration requires an Immigration DNA Test tailored to Canadian legal requirements. Please choose accordingly at checkout.
Question: "Can i have the results mailed to another address"
Answer:
Yes, along with email delivery, you can request a hard copy mailed to a specific address at extra cost.
Question: "Hi, I placed an order but haven’t received a confirmation email, can you help?"
Answer:
Of course! Please share your email or order reference and we’ll resend the confirmation right away.
Question: "Can you do a DNA test with a piece of old bone?"
Answer:
Yes, in extreme cases, we offer forensic DNA analysis using bone samples (e.g., femur or humerus), subject to legal and forensic protocols.
Question: "Do I need to buy 2 DNA test kits for me and my child?"
Answer:
No, our standard kits include swabs for both parent(s) and child. Purchasing separate kits is usually unnecessary unless doing separate tests.
Question: "Does the hair need to be with the follicle"
Answer:
Yes, if you're submitting a hair sample, it must include the follicle (the root) for the lab to extract DNA. Cut hair or hair without follicles is not suitable for most DNA analyses.
Question: "Is there a time limit to get the swab back to the laboratory"
Answer:
While there’s no strict deadline, we recommend returning samples as soon as possible, ideally within 3–4 weeks of collection. Delays can affect sample quality, especially for swabs
Question: "Can we test for DNA on a used condom?"
Answer:
Yes, our Forensic DNA Test accepts used condoms as potential evidence. Success depends on the condition of the sample and whether enough DNA is present. If you want to compare DNA from the condom to a known person, written consent is required from that person. Without consent, we can only test for the presence of DNA, not compare it to anyone.
Question: "Is there no way at all I can get express results?"
Answer:
Express results are available for most Paternity and Relationship DNA tests if selected at the time of purchase. If your test has already started processing, we may not be able to upgrade it. Please provide your case reference or let us know which test you’re interested in, and we’ll confirm your options
Question: "Can I get my results any quicker than 5 days"
Answer:
Express options are available for most Paternity and Relationship DNA tests if selected during the order process. If testing has already started, results cannot be expedited. If you haven’t ordered yet, you can choose the express option at checkout.
Question: "Do you have a split test?"
Answer:
If you mean a split kit, yes, we can send kits to two different addresses if the participants are in separate locations. You’ll just need to tell us when you place the order or contact us with the addresses.
Question: "if i do a hair testing for legal purposes, is the report only sent to me or it is sent to the legal authorities as well?"
Answer:
The report is sent only to the authorised individual(s) listed on the Chain of Custody form. We do not share results with third parties or legal authorities unless you have formally requested this in writing or required by court order.
Question: "Are there any active coupons for the twin zygosity test?"
Answer:
Coupon codes are not publicly listed and are typically offered to returning clients or under special circumstances. If you'd like to inquire about a discount, please email us with your reason, we’ll review your request and let you know if a coupon can be offered.
Question: "where can we collect this immigration DNA test?
Answer:
Collection for immigration tests must be arranged at an approved facility and varies by country. Once you place your order, we will coordinate the appointment details and provide full instructions. Please let us know your location so we can assist further.
Question: "Do you support NATA accredited paternity testing if the child is in New Zealand?"
Answer:
Yes, we offer NATA-accredited legal DNA testing. If the child is in New Zealand, we’ll coordinate with a local collection facility that meets legal requirements. Please provide both parties’ locations so we can arrange accordingly.
Question: "Can you please advise more info on what the cost of selecting 'yes, legal purpose' covers?"
Answer:
Selecting ‘Yes, legal purpose’ ensures your test results are court-admissible and includes the required paperwork, chain of custody forms, and legally certified results. However, the cost does not include sample collection unless you’re ordering from the UK (or select options in Canada and the US where booking is available at checkout). In all other countries, sample collection must be arranged separately, and fees are paid directly to the collector. Return shipping to the lab is also not included and must be paid by the client.
Question: "How does the payment for the paternity tests show up on the bank statement?"
Answer:
Charges usually appear as “EDL International LLC”, our parent company name.
Question: "I have toothbrushes and hair samples, can these be used?"
Answer:
Yes, these may be suitable for Forensic DNA Testing. However, success depends on the DNA quantity and condition of the items. Please contact us via email before sending the samples so we can evaluate and advise on viability and pricing.
Question: "do you offer High resolution Y-DNA tests? "
Answer:
We currently offer standard paternal lineage tests using Y-chromosome markers. If you’re looking for high-resolution STR or SNP-based Y-DNA testing, please contact us via email and we’ll check with the lab if that option is available for your region
Question: "Hi for paternity test, what's the oral swab? how do you take the sample?"
Answer:
An oral swab is a soft-tipped sterile swab used to gently collect cheek cells from inside the mouth. Each person rubs the swab firmly against the inner cheek for 30–60 seconds. Step-by-step instructions are provided with every kit.
Question: "Could u tell me the difference between the starter sample and the advanced?"
Answer:
The Starter and Advanced options apply to both the KnowYourDog and KnowYourCat Genetic and Breed Tests. The Starter version includes breed identification and physical traits, while the Advanced version also screens for inherited diseases. Please refer to the relevant product page for the full list of breeds, traits, and conditions covered.
Question: "Can twins test be used on newborn twins"
Answer:
Yes, the Twin Zygosity test can be done on newborns. We recommend waiting at least 2 hours after feeding before taking the cheek swabs to reduce contamination risk. Our kits are safe and non-invasive for newborn use.
Question: How can I confirm if my brother is the biological father of a child?
Answer:
You can order a standard Paternity Test if the alleged father (your brother) is available for testing. Due to the close genetic relationship between full brothers, we strongly recommend including the mother’s DNA or selecting extended marker testing to improve result accuracy. This helps differentiate between two potential fathers who may share many of the same markers. Please let us know who is available, and we’ll advise on the most suitable setup.
Question: "What is THO1 on the human paternity result"
Answer:
THO1 is one of the genetic markers (short tandem repeats or STRs) tested in a standard paternity or relationship DNA analysis. It helps to establish whether a child has inherited the same marker from an alleged parent. A typical DNA report includes multiple markers like THO1 to ensure accurate and statistically valid results.
Question: How do you run the paternity test?
Answer:
Our laboratory analyses specific DNA markers from each participant using STR profiling. We compare the child’s profile to the alleged father’s to determine whether there is a biological match. The process is highly accurate and follows strict international laboratory standards. A home kit includes simple cheek swabs and full instructions.
Question: "Does the results only go back to the person purchasing the paternity test?"
Answer:
Results are sent only to the registered test participants or an individual who has legal authorisation, as indicated on the sample collection form included in the kit. If more than one adult is participating, all parties must provide consent before results are released. If someone else has purchased the test on your behalf but is not participating, we recommend that you email us with your case reference number so we can update the authorised contact and remove the purchaser from the case, if appropriate.
Question: "What's the best way to do a siblings DNA?"
Answer:
Ideally, both siblings and at least one known parent (usually the mother) should be tested to improve result accuracy. The analysis compares shared genetic markers to assess whether the tested individuals are full siblings, half siblings, or unrelated. Let us know who is available, and we’ll help determine the most informative setup.
Question: "What’s the highest and the lowest percentage of the probability of the avuncular DNA results, please?"
Answer:
Avuncular tests (uncle/aunt and niece/nephew) produce a probability of relationship, which can vary widely depending on the genetics shared. Results above 90% typically indicate a biological relationship, while results below 10% suggest no relationship. Values in between may be inconclusive. Including the mother’s sample (if possible) can improve result accuracy.
Question: "My father Is deceased, can I find out if him and his brother are full siblings using my dna?"
Answer:
You may consider a Siblingship or Avuncular DNA Test involving your uncle and yourself. While this will not directly confirm whether the two men were full siblings, it can provide supportive evidence based on shared genetic markers. Results may be stronger if additional relatives (such as your mother or another sibling) can be included.
Question: "Can I have an anonymous forensic paternity test “peace of mind” none legal testing without the father’s consent?"
Answer:
For standard home paternity testing, we require the consent of all adult participants. Testing a father without his knowledge is not permitted. However, we may offer a Forensic DNA Test using discreet samples (e.g., hair, toothbrush), but this still requires lawful consent from the individual the sample belongs to. Please contact us by email or phone to discuss your situation confidentially.
Question: “If I send my husband’s toothbrush and ask for a paternity test, would it still be illegal if it is without consent?”
Answer:
Yes, we require legal consent from the person whose sample is being tested. Using someone’s DNA without their knowledge or permission is not permitted and may be considered unlawful in many jurisdictions. We cannot proceed with any paternity test unless all adult participants have given their written consent.
Question: “Can you do paternity DNA test from girl’s hair and father’s swab or fingernails?”
Answer:
Yes, this may be possible using a forensic DNA test. We can test a hair sample from the child if the hair includes the root, and a swab or nail clippings from the alleged father. Please note that consent is required from both adult participants. Forensic samples carry an additional fee and DNA extraction is not always guaranteed. Please contact us before sending the samples so we can confirm suitability and advise on next steps.
Question: “What’s the difference between peace-of-mind tests and legal tests?”
Answer:
Peace-of-mind tests are for personal use only, using home-collected samples. Legal tests follow strict chain‑of‑custody protocols (including verified ID and third‑party collection) suitable for court or immigration use, and must be accredited to be valid in official proceedings.
Question: “What should I do before collecting a cheek swab sample?”
Answer:
To ensure sample quality, avoid brushing teeth, using mouthwash, wearing dentures, smoking, or chewing tobacco at least an hour before collection.
Question: “Are DNA testing services confidential?”
Answer:
Yes. Kits are shipped in discreet, plain packaging. Results are delivered securely (e.g., password‑protected email), and your data remains private unless you give permission to share.
Question: “Can I initiate paternity testing before birth?”
Answer:
Yes. Non-invasive prenatal testing is available from around 7–8 weeks into pregnancy using a maternal blood sample and a father’s cheek swab.
Question: “What is the typical accuracy of a DNA paternity test?”
Answer:
Most tests analyze 21–45 genetic markers. Positive results generally show > 99.9% probability; negative results effectively exclude paternity.
Question: “What happens if one sample arrives before another at the lab?”
Answer:
That’s okay, samples can arrive at different times. The lab holds early samples until all are received before starting the analysis.
Question: “How long is my case open after ordering a test?”
Answer:
Typically, cases stay active for 90 days after ordering. If needed, this can often be extended to 6 months on request; beyond that, a reopening fee may apply.
Question: “Why is accreditation important for DNA tests?”
Answer:
Accreditation (like AABB) ensures your test meets recognized quality, chain-of-custody, and legal standards—especially important for immigration or court use.
Question: “Can I use a DNA test from a non‑accredited lab for immigration?”
Answer:
No. Immigration authorities require AABB‑accredited facility involvement. Tests from unaccredited labs risk rejection.
Question: “Can I test brothers or close relatives if the alleged father isn’t available?”
Answer:
Yes, but related individuals share many similar markers. If relying on relatives, labs need to know this and may need extended testing.
Question: “What is a Non‑Paternity Event (NPE)?”
Answer:
An NPE occurs when the presumed father is not the biological father. Causes include adoption, donor conception, or misattributed parentage. Genetic testing is the most reliable way to confirm parentage.
Question: “Can I order a paternity test in New York State?”
Answer:
Yes, but New York may require a doctor’s prescription or court order for identity and relationship DNA tests.
Question: “Looking to order a Y chromosome test set to two locations for an uncle and probable deceased brother’s son can you help me coordinate this?”
Answer:
Yes, you can order the Y Chromosome DNA Test online via our website and select the option to send kits to two addresses during checkout. Just enter both postal addresses when prompted, and we will handle the rest. This test helps confirm direct male-line relationships, such as between an uncle and nephew.
Question: “What test would I need to take to determine if my sister and I have the same biological father if both my parents are deceased?”
Answer:
You can take a Sibling DNA Test to determine whether you and your sister are full or half siblings. While it does not directly confirm shared paternity the test compares your DNA to assess the likelihood of a shared biological father. The result may be strengthened if other known relatives are also tested.
Question: “Can you do a DNA test on a newborn baby for paternity test?”
Answer:
Yes paternity testing can be done on a newborn baby using a cheek swab. The sample is safe to collect and non-invasive. We recommend waiting at least 1 hour after feeding before collecting the sample to ensure quality.
Question: “Do you offer paternity IVF testing?”
Answer:
Yes we can assist with paternity testing in IVF cases. The test compares the child’s DNA with the alleged father’s to confirm a biological relationship regardless of how conception occurred. Please let us know who is available for testing and if the case involves multiple embryos or donors.
Yes we can assist with paternity and maternity testing in IVF cases. The analysis compares the child’s DNA with the alleged father or mother to confirm a biological relationship regardless of how conception occurred. This includes cases involving IVF surrogacy or embryo transfers.